GK+ Meter Kit Manuals
- Last updated January 19, 2020
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I replaced the batteries with fresh new ones and I am still getting the E-11 code. No information on what might be causing that.
I am unable to reset the date on my KETO MOJO GK+. It will only allow me to adjust the time in AM/PM and not use the 24h clock. It will allow me to set testing times and hypo/ketone warnings. The instructions don’t work for resetting the date or switching from AM/PM to the 24 hour clock.
Expected range for the control solution not provided, not on the control solutions bottle
Your online manual mentions the memory function … but does not tell us how to access it.
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I am trying to find out how to remove all the readings from my account, so I can start fresh with new baselines.
I’ve cleared the readings from my device, even deleted and redownloaded the App, but every time I do a sync, all my OLD readings are downloaded. How do I prevent this? By the way, I have the GK+ version of the device.
Kind regards,
Jim Dougherty
Hello,
I probably pushed a button I should not have and my device is beeping every day at 10pm, against my will. I do not see any way to resolve this in your manual or on the website. Could you kindly let me know where to look/how to resolve the issue?
Many thanks,
Patricia
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I updated my app on my android phone about a week and a half ago. Since then, my readings download from my meter to my phone and then the downloading readings window stays up until the meter times out at 2 minutes. Then the app says 2 readings downloaded and all is well. It just seams like the app used to take 15-30 seconds to finish sync. Now it doesn’t finish the sync until the meter times out at 2 min. Please help.
Answer my question: What does the GK mean in “GK+ Glucose test strip” and “GK+ Ketone test strip”?
Thank you
I don’t know how to use the app. All of my readings have disappeared from the screen and I don’ t seem able to see them again. I am sure I haven’ erased them
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I am unable to sync my GK+ device to import readings. I get the “Link with Keto-Mojo” pop-up screen on the app and I hit the “Sync device” button and it searches but it shows a Connection error…try again. I have tried numerous times, rebooted, and reinstalled, etc., but no connection. Ideas?
I need to learn more about the display. The battery flashes so I assumed the batteries didn’t work. Also, I don’t get the same things on my display that the how to video shows.
I need recycle instructions but I cannot find them on the website. I tried to search, but that function is not working.
I was looking on how my wife and i can use the same device and sync our results to out phones individually from the meter . .this isnt covered very well . .at all really in your guide
When I used the glucose strip, it gave me a reading of 460 mg/dL and says KETONE. What does that mean?
I have a problem with the device .. As soon as you put the keto tape measure, and as soon as you put the blood drop, the device turns off and then gives an error .. I have to use three or four tape measures until I get one reading. Annoying thing
You really need a way to delete readings from the meter. Such a simple feature. Very Disappointing that you don’ seem to support this. Not even an FAQ to say that you dont support it, which causes user much grief looking for the answer and compounds the disappointment further
Nothing on how to use the APP? I’m trying to figure out how to get my GKI to show up on the app after taking my glucose and ketone tests. I have the GK+ monitor
The machine keeps reading E-U and this does not show up in your trouble-shooting guide.
Please help