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Job Opportunities

Do you thrive in a dynamic, fast-paced startup environment? Are you an organized self-starter who enjoys working independently but also as part of a small, nimble team? Can you easily juggle many projects and areas of responsibility? Do you have mojo? If this describes you, read on!

 

COMPANY BACKGROUND

Keto-Mojo is an independently owned, Napa Valley-based company that was founded on the principle of making the ketogenic lifestyle accessible, approachable, and enjoyable to the millions of people who can benefit from this way of life. We do that by providing the tools and information people need to follow a deliciously enriching keto diet. Company founders and entrepreneurs Dorian Greenow and his wife Gemma Kochis personally experienced the incredible health and weight-loss benefits of the ketogenic diet and lifestyle, which inspired them to create Keto-Mojo.

The company launched in the fall of 2017 by offering an essential tool for achieving success with a ketogenic lifestyle—blood-ketone and glucose testing kits that were more affordable and accurate than any other on the market, backed by a lifetime guarantee. The company and our meter kits were quickly embraced by influencers and educators in the ketogenic community and sales growth has far outpaced all forecasts. And the meter kits are just the start. We are expanding our offerings and expanding internationally. Joining our team is an opportunity to get in on the ground floor of an exciting start-up company comprised of passionate and innovative team members.

 

ESSENTIAL VALUES

  • RESOURCEFUL: We’re a startup and we all wear many hats. What we don’t know, we go and figure out. We’re creative problem solvers.

 

  • COLLABORATIVE: We may not work together in one office every day but we work closely together to achieve our goals. Mutual respect, collaboration and communication are important.

 

  • FUN: We’re serious about what we do but we don’t take ourselves too seriously. We like to have fun and a good work/life balance. Living a keto lifestyle is not a requirement for all positions, but it is preferred.

Current Openings


Job Description

This position requires strong customer service knowledge, organizational, deductive-reasoning and diplomacy skills. We are looking for a self-starter, people-friendly, detail-oriented individual with a strong practical understanding of the Ketogenic Lifestyle.

Language: Fluent in English and Spanish
Location: This position works remotely from a home office approximately 5 days a week, ideally in the Eastern or Atlantic Time Zone.
Optimal Schedule: Saturday, Sunday, Monday, Tuesday & Wednesday 8 am – 5pm AST
Salary: Contracted Hourly

Some flexibility in hours based on company needs is highly desired.

Responsibilities

  • Create and maintain all aspects of customer account operations, including placing, editing, and tracking orders and any returns
  • Resolve customer issues via chat, email, phone, or social media channels
  • Work to find resolutions that are satisfactory to both the client and the company
  • Troubleshoot product and information issues
  • Utilize creative problem resolution tactics
  • Ensure all client concerns are addressed in a timely and professional manner
  • Demonstrate empathy, understanding and warmth in dealing with customer’s concerns and questions
  • Assess and effectively prioritize the needs of the customer so that you can give educated product recommendations
  • Exceed every customer’s expectations, we aim for 5 star reviews from all of our customers
  • Work autonomously, multi-task as well as be a solid team player
  • Coordinate with the Marketing and Business Operations Teams
  • Participate in the weekly Wednesday Zoom (teleconference) team meeting

Experience & Qualifications

  • College degree preferred
  • 2+ years customer service experience
  • Bilingual in Spanish is required
  • Strong written and verbal skills in both English and Spanish
  • Proven ability to create and maintain professional relationships with clients
  • Exceptional problem-solving/trouble shooting and listening skills
  • Complete understanding of the process of ketosis and blood ketones and glucose
  • Practical knowledge of testing with a ketone and glucose meter
  • Expert knowledge of the Keto-Mojo meter system
  • Excellent Communication skills
  • Able to self-prioritize and multi-task while also having attention to detail
  • Willingness to thrive in a fast-paced environment
  • Living a keto lifestyle is not a requirement but is preferred
  • Computer knowledge: Mac or PC, Microsoft Suite
  • Knowledge of the following Platforms is helpful:
    • Customer Support: Gorgias and Air Call
    • Sales: Shopify, Amazon, eBay
    • Social Media: Facebook, Instagram, Twitter
    • Team Communication: Slack, monday.com, Zoom
  • Strong internet connection

Attributes & Values

  • Resourceful: As a startup, we all wear many hats.  What we don’t know, we figure out.  We’re creative problem solvers.
  • Collaborative: We may not work together in one office but we work closely together to achieve our goals. Mutual respect, collaboration and communication are important.
  • Fun: We’re serious about what we do but we don’t take ourselves too seriously. It’s important to have a good work/life balance.
  • Patient Listener: It’s important that we listen and give the customer the opportunity to fully express their needs. We need to ensure that they are completely satisfied before closing out with them.
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