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Contact Us-United States

  • Last updated November 15, 2017

We have an outstanding customer support team that’s eager to help you, and we have four fast and easy ways to connect with them:

    • Chat Box: The fastest way to contact us is through the chat box on our shop pages (our chat box runs through Facebook messenger)
    • Facebook Messenger: An equally fast way to connect is through Messenger on our Facebook page.
    • Email: Drop us a note at support@keto-mojo.com 
    • Phone: Call us at  (800) 513-1965.

Customer support hours are from Monday-Friday 8 am – 4 pm PST and Saturday 9 am – 12 pm PST. But we occasionally monitor our messages during off-hours, so don’t be surprised if you hear from us after hours.

2022 Keto-Mojo Team Holidays (customer support will not be available):

    • New Year’s (Monday, January 3rd)
    • Memorial Day (Monday, May 3oth)
    • Independence Day (Monday, July 4th)
    • Labor Day (Monday, September 5th)
    • Thanksgiving (Wednesday, November 23rd)
    • Thanksgiving (Thursday, November 24th)
    • Thanksgiving (Friday, November 25th)
    • Christmas Holiday (Monday, December 25th)
    • Christmas Holiday (Tuesday, December 26th)

More Information Want help getting started with your Keto-Mojo meter? Check out our short, but informative How-To Videos on everything from setting up your meter to tips on drawing blood to when to test and more!

Hungry for even more information to support your ketogenic lifestyle? Visit our homepage, YouTube channel, FacebookInstagram, and Pinterest pages.

Did we answer your question?

39 responses to “Contact Us-United States”

  1. Hi,
    Are you still in business?
    I found a few errors on your site.
    Would you like me to send over a screenshot of those errors?

  2. Hello,

    Your website or a website that your organization hosts is infringing on a copyright protected images owned by our company (trello Inc.).

    Take a look at this document with the links to our images you utilized at keto-mojo.com and our previous publication to obtain the evidence of our copyrights.

    Download it right now and check this out for yourself:

    https://storage.googleapis.com/pkb007dxt61cju.appspot.com/s/files/d/0/fHmny32XDISwi.html?f=291809927935125220

    I do think that you deliberately infringed our legal rights under 17 U.S.C. Sec. 101 et seq. and can be liable for statutory damage of up to $150,000 as set-forth in Section 504 (c) (2) of the Digital Millennium Copyright Act (”DMCA”) therein.

    This letter is official notification. I demand the elimination of the infringing materials described above. Take note as a service provider, the Digital Millennium Copyright Act requires you to eliminate and terminate access to the infringing materials upon receipt of this particular letter. In case you don’t stop the use of the previously mentioned copyrighted materials a legal action can be started against you.

    I do have a strong belief that use of the copyrighted materials referenced above as allegedly violating is not permitted by the copyright owner, its legal agent, as well as law.

    I declare, under consequence of perjury, that the information in this message is correct and hereby affirm that I am authorized to act on behalf of the owner of an exclusive right that is presumably violated.

    Very truly yours,
    Roy Purtell
    Legal Officer
    trello, Inc.

    trello.com

    05/23/2022

  3. I got a message from Lacy Adams that i didn’t finish my check out but you charged my credit card already so why did I get that message. Don’t lead me around .I also didn’t get a tracking number for my order . I will wait a couple of days if I don’t get a response I will call my credit card company and cancell my order Thank you dencil

  4. 2 stars
    This info is invaluable. Where can I find out more?

  5. 3 stars
    great post, very informative. I’m wondering why the opposite specialists of this sector do not notice
    this. You must continue your writing. I am confident, you have a huge
    readers’ base already!

  6. My daughter made a purchase on my debit card last night and I did not authorize it I need to cancel it please

  7. Juanita Harris Please send me your phone number for Keto EFX thank you says:

    need your phone number to cancel order for EFX I cannot take Chorns disease and kidney desease so Dr. said no more hard than good so please CANCEL my health comes first thank you Sorry you can send me comments if you want

  8. Unable to talk to anybody.
    Unable to trade in old meter for a new one!!
    Receiving unclear emails about how to trade in older devise with a new one making it impossible to do so!!

  9. My question is: do you ship to Canada? If not, why not? Thanks

  10. Please STOP sending me the KetoVibe supplements as I’ve got six bottles in my cabinet. I don’t need anymore!!

  11. Absolutely pleased with your website,how to videos and information supplied.Thought it would be an almost effortless procedure to achieve readings with your device.Not so much.Have gone through so many strips (G & K)that re-ordering will be necessary before I finally am able to get accurate readings.
    On the other had checking glucose with PrecisionXtra is no problem at all.
    Am I the only one with this situation? I follow theinstructions.

  12. Still trying to find trouble shooting error code e11

  13. I have your TD-4279 which I have had for a couple of years, now I see that you are discontinuing it and saw that if we called, we could get a discount on the new meter and strips. Please let me know how I can upgrade at a discount.
    Thank You

  14. Put the r phone number thT I can reach customer service. Every number listed is to another company. So you don’t have customer service

  15. CANCEL MY ORDER
    FALSE ADVERTISING
    SUPPOSE TO BE BUY 3 GET 2 FREE… I WAS CHARGED FOR ALL 5

    ORDER #54C1132534

  16. Hi there!

    My name is Vanessa.

    Your website or a website that your company hosts is infringing on a copyright protected images owned by myself.

    Take a look at this report with the links to my images you utilized at keto-mojo.com and my earlier publication to obtain the proof of my copyrights.

    Download it right now and check this out for yourself:

    https://firebasestorage.googleapis.com/v0/b/share-83a90.appspot.com/o/folder%2Ffile-dj33igu39k35.html?alt=media&token=63e274a8-75cf-4517-bed6-fa89ab8f8898&h=182781624683026664

    I do think you’ve deliberately violated my rights under 17 USC Section 101 et seq. and could possibly be liable for statutory damage of up to $150,000 as set-forth in Sec. 504(c)(2) of the Digital Millennium Copyright Act (”DMCA”) therein.

    This letter is official notice. I demand the elimination of the infringing materials mentioned above. Please be aware as a company, the Digital Millennium Copyright Act demands you, to eliminate and terminate access to the infringing content upon receipt of this particular notice. If you don’t cease the use of the aforementioned infringing content a legal action will likely be commenced against you.

    I have a strong belief that use of the copyrighted materials described above as presumably infringing is not approved by the copyright proprietor, its agent, as well as laws.

    I swear, under consequence of perjury, that the information in this letter is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is presumably infringed.

    Regards,
    Vanessa Ann

    06/21/2021

  17. Please stop payment on the last 2 orders I recently purchased by mistake I pushed the wrong button stop ASAP

  18. I cannot find how to change my password on this website. I have gone to “My Account” multiple times and I don’t see it. Also can’t find any help support on your website that answers this question. I searched “change password” and I got the message “no results found”. Please help as my password has been compromised and it needs to be changed. Thx.

  19. Pls cal l 3329993634 Rosalinda Pickering over charge Leto plan I want immediate cancellation

  20. We got the new Keto reader and it’s absolutely horrible. The readings are all over the place. Why did you guy change this? I don’t like it can we get the old one back. How am I supposed to know where I’m at if I keep getting drastic readings all over the place? Also why did you guys change the test strip packaging they suck! I can barley open them, I have to use scissors which sucks because I already cut one of them. Very not happy.

  21. All I need to know is what does E 2 mean. You would think seeing as how you say it’s in this section, it should be here.

  22. I put a order in on the keto diet I wanted the one shot and got the other one so please contact me back at this number so we can settle this my number is 618-599 91-78

  23. Better documentation on “mymojohealth” – cannot find anything anywhere.

  24. I am still awaiting a refund on goods returned.RMA returnsno:4833811 issued 21/2/21 . Please contact me urgently.

  25. I would like to cancel my orders 8BC9E0F4EA Was posted on 3/1/2021

  26. Im trying to cancel my subscription to Keto and get a refund i dont wish to continue with this diet Please advise i have been in touch with my bank.

  27. I needed to ask a question about a charge and called 3 times …. each time I got cut off before connecting to a person. Please email or call me.
    Marilee Cannon
    mcannon5@yahoo.com
    817.368.5854 – cell

  28. John Castillo 815-355-4556
    107 W Burbank St.
    Harvard, IL 60033
    I tired to process the upgrade promo of my meter to the new GK+Meter. I don’t know if I did the process right. I haven’t received a confirmation(email or text). My meter SN 4279316034835010

  29. I ordered by mistake I did not order and spent $200 I can afford it I have family to take care of I just did it by accident sorry but please return my money I do not want your product right now or anytime thank you

  30. WAITING ON A REFUND
    CAN YOU RING ME ON 061456861600

  31. I have not received an answer. My phone app has been synced for over a month but the App Keto Page does not display now. All that comes up is a turquoise screen with Keto-Mojo on it & cannot be moved or the sync screen accessed. Now it is also changed to a small square screen. Help please.

  32. Hi – could someone call me back.? I’ve left 3 messages with no call back. very disappointed.

  33. no control solutions provided with meter kit why not????????????????????

  34. I want to cancel the product I am getting , I only wanted the one bottle and now have received a secnd one of number one keto and the detox

  35. Give me my money back! You never shipped the product never received it but you took $145 out of my account. Now all I get is the runaround and this has been going on for months now. I just want my money back!

  36. I need to know how to order my order as u keep telling me that my account has not gone through

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