iPhone iOS: My Keto-Mojo Meter won’t sync
- Last updated February 1, 2019
Here are the suggested steps for troubleshooting Keto-Mojo sync issues:
Are you running iOS version 12 or higher?
The Keto-Mojo Classic app is supported on iOS version 12 or higher. Please check to ensure you are running a supported version.
You can check this in your iPhone settings:
Is Bluetooth turned on?
Please check that Bluetooth is enabled. Sometimes Bluetooth can become disabled when the iPhone enters/exits ‘Do not disturb’ mode or ‘Airplane’ mode.
Have you inserted the correct adapter?
For meters using the Bluetooth connector, make sure you are using the correct adapter. The Bluetooth connector looks similar to the calibration strip or code key that comes with the ketone test strips. Please ensure you have not mistakenly inserted the ketone code key:
‘Force-quit’ the Keto-Mojo app
Many common issues can be fixed by performing a ‘force-quit’ on the Keto-Mojo app. This essentially reboots the app. To perform a force quit, simply double-tap the home button and then ‘swipe up’ to force quit.
See this article from Apple if you are unsure off the process.
If the ‘force-quit’ process above did not help, please restart your phone and try to sync again.
Faulty Bluetooth connector:
If you have inserted the Bluetooth connector into your meter and the blue light on the connector is not illuminating, you will see the message below. This may indicate a faulty Bluetooth connector. Please contact us at firstname.lastname@example.org for support on this issue.
Delete and re-install the app
As a last resort, you may need to delete the Keto-Mojo app. It is important to remember to perform a full data backup before removing and reinstalling the App (see below for instructions). You will lose your data that is not stored on the meter if the backup is not performed.
After deleting the app, restart your phone, download the latest version of the Keto-Mojo Classic app and perform a sync.
If none of the above resolve the issue, please contact us at email@example.com.
How to perform a data backup
- Make sure to downloaded the free Keto-Mojo Classic App if you have not already done so.
- Sync your meter to the Keto-Mojo Classic App.
- Save your data in the App Settings. You can locate this cogwheel in the upper right-hand corner.
- Sign up for MyMojoHealth Cloud.
- This will successfully store all your readings to the free HIPAA-compliant cloud server.