Canada Orders and Shipping

  • Last updated June 20, 2024

Order Information

Has my order been processed?

Once your order is placed, you’ll receive an email order confirmation. If you don’t receive an email, please check your spam/junk folder or log into your account here to check your order status.

 

Please contact our Customer Support team for the following issues and have your order number available:

  • Order edits; adding or removing products from an existing order.
  • Canceling an order.
  • Address Issues
  • Expedited shipping.

Order Edits, Cancellations, and Address Issues.

  • For a current order: Contact our customer support as soon as possible to edit, cancel, or update an address.  Updates can only be made during our normal business hours.
  • Any changes you make to an address on your account will only update a future purchase. Customer Support must update any existing orders.
  • If you contact us after business hours, we may not be able to update or cancel your order.
  • Once the order has been processed for shipping or shipped, we are not able to update or cancel the order.
  • If the address is wrong, we can reship or refund the order.
    • Reship: You will be responsible for the additional shipping charge
    • Refund: The refund is less our shipping cost. This amount varies depending on the products ordered.
  • Billing Address: Once the order is placed, we cannot edit the billing address.  If you received an order confirmation, the order was authorized, and no changes are needed.  We will only ask for an updated billing address if the credit card company suspects the order is fraudulent.
  • You can log in here and update your address so it’s correct for future purchases.

 

Missing or wrong product

Please check your order confirmation to verify the product that was ordered. If indeed the product is wrong or missing, please contact our Customer Support.  We will need your order number and the item that is missing or wrong.

 

How can I track my order?

Getting a Keto-Mojo delivery IS exciting, so we don’t blame you for wanting to know where your order is!

Luckily, we keep you informed throughout the shipping process: When your order ships, we’ll send you an email notification. Once you get that, you can log into your account here, click on the order that you want to track, and see the tracking information listed.

Shipping Information

 Shipping information and cost

Orders over CAN$70. Have free shipping, except for the following:

  • Trade-up Program:
  • Posters: Shipping cost will be available at checkout. This cost varies.

For orders under CAN$70 the shipping rate is listed at checkout.  

 

Shipping Time:

Orders are shipped Monday – Friday, except for federal holidays.

Orders are processed between 1 and 2 business days except for holidays.  The average shipping time is within 3 to 5 business days.  We ask that you give our free shipping at least 7 business days to arrive before it is considered lost.

 

Shipping options

Free Shipping and Standard Shipping:

  • Shipping Carrier: Canadian Post
  • Shipping time is typically 3-5 business days.
  • We ask that you give our free shipping at least 7 business days to arrive before it is considered lost.

Expedited shipping:

Please contact Customer Support to find out if an expedited shipping option is available to you.

 

Where do we ship?

We ship to the following Countries:

Austria, Belgium, Canada, Chile, Croatia, Cyprus, Czech Republic, Estonia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom and United States

Please Choose your Region here: For all other countries please contact customer support.

 

Amazon Shipping

Orders placed on Amazon’s website with fulfillment by Amazon are processed and shipped by Amazon. We do not have access to any shipping information for these orders. Please contact Amazon directly for all information regarding shipping, delivery, and non-received orders.

We’d love to be more helpful, but Amazon doesn’t share shipping and delivery information with us. If you purchase through them, they require that you, as the buyer, contact them directly. You can do so through their shipping/tracking help page.

The good news is that if you order through us at keto-mojo.com, we can help you from start to finish!

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