Shipping Rates (How Much It Costs)
Free Standard Shipping — Orders over $70 CAD
Trade-Up orders do not qualify for free shipping.
Orders Under $70 CAD — Shipping Calculated at Checkout
Shipping rates are estimated at checkout and based on package weight and the carrier you choose.
Estimated rates by carrier:
Canada Post (up to 1 lb): $12.00 CAD
Straightship (up to 1 lb): $10.00 CAD
UPS Ground: $19.90 CAD
(Available for orders over 1 lb and also available by customer choice at checkout.)
How Standard Shipping Ships (Carriers We Use)
We currently ship Canada orders using:
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Canada Post
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Straightship
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UPS
You can select your preferred shipping carrier at checkout.
Important Note About Free Shipping:
Free shipping orders automatically ship via Straightship.
If you prefer Canada Post on a free shipping order, please contact Customer Service before placing your order so we can help arrange that option.
Order Processing Time (How Fast We Ship)
Most orders are processed within 1–2 business days.
Please allow one additional business day for orders placed on Fridays, weekends, or holidays.
If we need to verify or update any order details (such as a shipping address), processing may take an additional business day after the update is confirmed to ensure accurate delivery.
Delivery Timing (After Your Order Ships)
Once your order ships, delivery typically takes 3–7 business days.
In some cases, delivery may take up to 10 business days, depending on your location, carrier transit timing, and delivery distance (especially in more remote regions).
Tracking Updates (Important Note)
Straightship and Canada Post tracking does not always update immediately. As a result:
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Tracking may not update right away
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Movement may not appear until the package is closer to delivery
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This does not necessarily mean your shipment is delayed
If an Order Is Late
If your package has not arrived within 7 business days after shipment, please contact Customer Service with your name and order number, and we’ll take care of you.
Shipping Options at Checkout
Shipping options available at checkout include:
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Canada Post
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Straightship
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UPS Ground
All standard shipping options typically arrive within 3–7 business days after shipment, depending on your location and carrier performance.
Expedited Shipping
At this time, expedited shipping is not available for Canada orders.
Do You Ship Outside of Canada?
Yes — we currently ship to the following countries:
Austria, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.
For the best shopping experience, please use the store for your region:
For all other countries, please contact Customer Support.
Amazon Orders (Shipping & Tracking)
If you ordered on Amazon, go to Your Orders → Track Package.
If your order says “Shipped by seller” or “Ships from Keto-Mojo,” use “Contact Seller” and our team will help you.
If your order says “Fulfilled by Amazon” or “Ships from Amazon,” Amazon manages shipping and delivery updates, and Amazon Support is the fastest way to resolve delivery issues.
