iPhone iOS: My Keto-Mojo Meter won’t sync

  • Last updated February 1, 2019

Here are the suggested steps for troubleshooting Keto-Mojo sync issues:

Are you running iOS version 12 or higher?

The Keto-Mojo Classic app is supported on iOS version 12 or higher. Please check to ensure you are running a supported version.

You can check this in your iPhone settings:

Is Bluetooth turned on?

Please check that Bluetooth is enabled. Sometimes Bluetooth can become disabled when the iPhone enters/exits ‘Do not disturb’ mode or ‘Airplane’ mode.

Have you inserted the correct adapter?

For meters using the Bluetooth connector, make sure you are using the correct adapter. The Bluetooth connector looks similar to the calibration strip or code key that comes with the ketone test strips. Please ensure you have not mistakenly inserted the ketone code key:

‘Force-quit’ the Keto-Mojo app

Many common issues can be fixed by performing a ‘force-quit’ on the Keto-Mojo app. This essentially reboots the app. To perform a force quit, simply double-tap the home button and then ‘swipe up’ to force quit.

See this article from Apple if you are unsure off the process.

Reboot iPhone:

If the ‘force-quit’ process above did not help, please restart your phone and try to sync again.

Faulty Bluetooth connector:

If you have inserted the Bluetooth connector into your meter and the blue light on the connector is not illuminating, you will see the message below. This may indicate a faulty Bluetooth connector. Please contact us at support@keto-mojo.com for support on this issue.

Delete and re-install the app

As a last resort, you may need to delete the Keto-Mojo app. It is important to remember to perform a full data backup before removing and reinstalling the App (see below for instructions). You will lose your data that is not stored on the meter if the backup is not performed.

After deleting the app, restart your phone, download the latest version of the Keto-Mojo Classic app and perform a sync.

If none of the above resolve the issue, please contact us at  support@keto-mojo.com.

How to perform a data backup

  1. Make sure to downloaded the free Keto-Mojo Classic App if you have not already done so.
  2. Sync your meter to the Keto-Mojo Classic App.
  3. Save your data in the App Settings. You can locate this cogwheel in the upper right-hand corner.
  4. Sign up for MyMojoHealth Cloud.
  5. This will successfully store all your readings to the free HIPAA-compliant cloud server.

 

 

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37 responses to “iPhone iOS: My Keto-Mojo Meter won’t sync”

  1. App is not finding the device, I followed all steps indicated to resolve the issue and it still says searching for device. I dont want to delete the app as I will loose all my history/data

  2. I would love it if a chat function was available so someone could help me with syncing my device. I received (2) emails saying I missed calls from you, but no missed calls were in my log and no voicemails left. Really disappointed.

  3. This is very frustrating. Device will not pair. I push the side slide up for 3+ seconds and nothing happens. Have restarted app, phone and device

  4. The Bluetooth on my meter worked the first time I used it. Have not been able to get it to work again. I exhausted all of the trouble shooting tips. I have the Bluetooth 4.0 integrated monitor

  5. When I login it tells me to verify my email from the email you send but I don’t get an email. Im very frustrated!!!

  6. hi,

    the meter doesn’t show in discoverable Bluetooth devices (whilst other devices do) and the keto-mojo app keeps quitting when prompted to sync.
    My iOS is 13.7.

  7. I have the newer Keto mojo meter with built in Bluetooth. I went to sync today and it won’t sync. The little Bluetooth light isn’t even coming on the device when it’s on. The app just keeps searching. How do I troubleshoot that without having to retest?

  8. I have had my keto mojo for awhile. I would sync. Haven’t used it in awhile but now it won’t sync. Tried things on the web site did not work.

  9. Keto Mojo GK+ is no longer connecting to my iPhone which is running version 14. I did hard set on app. It used to connect but does not even recognize the machine ( mojo) currently.

  10. The device won’t sync even after deleting and reinstalling the app, & powering off the iPhone. Not sure what else to do. It just stopped working last week.
    Sara

  11. My NEW GK+ is not syncing. I have tried all of the above.

  12. Dear Customer Support,

    I wish to delete some readings from the device’s memory. But with the app I only managed to delete the readings stored in the app. Thus whenever I sync all the old reading come back. I can’t seem to find any information about this topic. I would be extremely grateful if you could help me to a solution.

    Best wishes,
    Áron

  13. Since the last iOS 14.1 update the app fails to sync. It seems to be having difficulty in deciding which model of GKI meter it needs to sync with.

  14. How to synchronize the data from meter to application is not explained anywhere. The old meter I finished my testing and pushed sync on the app and 2 tests were downloaded. This is not possible with the new model, but there is no explanation on how to do it. Being there are 88 frowning faces and 12 smiling on did this answer your question, I can’t be alone in my confusion.

  15. The issue is the with the monitor, not the app on my phone. I’m trying to find how to turn the bluetooth of the monitor on. Seems like it should be more intuitive, either the function or at least finding help. both are way too difficult.

  16. I don’t want to watch a half of dozen smiley feel good videos. I just want to be able to make the blue light blink on my meter so I can sync with my phone. I tested earlier and I didn’t have my phone nearby to sync. How do I force a sync?

  17. This info is about the old meter, which I didn’t need since it was easy setup. I have followed the instructions on the new meter and the iPhone (ver 14.2) will not recognize the meter.

  18. The app continually states “we still think you are a robot” and will not allow me to even select images to prove I’m not one! I cannot log in or even register my new meter. I have done a hard reset on my phone and it still does not work.

  19. My GKI is not showing up on my app. Also, my device won’t sync unless I activate blue light, even if I have device on

  20. New meter is not transferring over the results to my app

  21. call me….only parts the app are not working 3039417282

  22. After I did the sink on my iPhone app. It showed 16 data points were transferred. However the data is not showing up on the app.
    I cannot get any summary information or read any of the values. The readings and the trend pages are blank. I even deleted and reinstalled the app twice

  23. Give trouble shooting steps or a phone number this is useless

  24. This is a major flaw. Will there be a fix for this? I don’t want to delete my app and lose my data every time.

  25. buenos dias , los datos que pasan al telefono no los puedo visualizar para acceder al indice GKI
    tengo q calcularlode manera manual .

  26. The advice in this site is not operated for the new Keto mojo dual monitor system which has Bluetooth 4.2 integrated
    GK+ blood glucose & j]ketone dual monitor]ing system

    Bluetooth problems persist and there are no solutions listed here for self support

  27. I still can’t got my iPhone to pair with my new monitor. I have done all the troubleshooting suggested. Please help

  28. I did everything suggested and it still will not sync. This time I got a message that my “device is blocked” and to contact customer service.

    Thanks in advance for your help.

  29. directions for my trade in say to synch my old meter. I dont have a bluetooth dongle. Help

  30. I reached out to the support email hoping to resolve a monitor that isn’t offloading all data, despite monitor saying it has.

  31. My situation is that the synch starts… And at two seconds in it stops synching and says zero data uploaded.

  32. I can’t seem to set up an account. It gets stuck on the password though my password follows all the requirements – 8 characters, one capital, one special character and one number. But it takes me back to the password

  33. keto mojo GK+ all of a sudden not syncing. tried deleting the app and reinstalling. Using current IOS 14.5. the bluetooth Icon on the device is blinking as normal, bluetooth is turned on.

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