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Error Codes for the GK+ Meter, what they mean and how to fix them

  • Last updated October 1, 2020

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GK+ Error Codes and Fixes

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30 responses to “Error Codes for the GK+ Meter, what they mean and how to fix them”

  1. Hi, I am getting an Error 2 message every time I put in a strip (ketone or glucose). The strips are new. It flashes the error message for a few seconds, then goes away. When the error message goes away, I can test with the strip just fine.

    I am also noticing a lot of inconsistent glucose readings. I have to test with 3 strips each time I test, because sometimes one test will be very different from the other 2. For example, 72, 95, 95 are three readings I get from the same skin prick.

    Thanks for helping me.

  2. The error that I am receiving after replacing batteries is 24H.

  3. I’ve had my new model device for about a year now and have had no issues changing the batteries in the past. However, after a week of attempts, I can not get the E11 code to go away.

  4. My meter will not pair with the app anymore unless I unpair and repair it.

  5. I would like information in your Help System concerning the message from my GK+:

    synchronization problem: unexpected mymojohealth cloud connection synchronization error occurred. Please try again later.

  6. My keto mojo gave me Err11 message. I changed batteries. Still have same message. I can’t check time or date settings as recommended b/c still can only see ERR11.

  7. My E11 error code does not go away with new batteries. I saw something online about using generic batteries but that doesn’t help either. The GK+ is unusable and won’t reset. I’m starting to wonder if this is planned obsolescence but only lasting through the original set of batteries seems a little strange.

  8. Up until.recently I have not been able to use my keto mojo GK +meter keep getting E 3 error, Strips were working before, have not expired , inerted new strips and keep getting same code what can I do

  9. E11 error on display even after replacing with new batteries

  10. I am getting an E2 code that won’t go away. My device is brand newts is the first day I used it.

  11. My meter has the E-2 code and I tried different strips and even the control strip and they all had the E-2 error.

  12. I’m unable to get screen to change from a flashing m. It seems to go thru memory of past tests but am unable to clear to test currently.

  13. My keto mojo gk+ will not turn on. The screen flashed 24h once. What does this mean? I changed batteries two weeks ago. Thanks.
    Nikki

  14. Code stick reads good but keto mojo reads e – c code for blood. Not on error code list working…

  15. I keep getting E3 error messages when I insert a new test strip – gluc or ket. What should I do?

  16. I accidentally stuck the blood end of the test strip into the meter. Now my meter tells me E2, that all my test strips are contaminated. How do I clean the meter so that it is usable again?

  17. E11 does not go away when the batteries are changed. I tried 3 different brands.

  18. I replaced the batteries. The unit has light and when I insert either a glucose or keto strip I still get the E11 message. Also the replacement needles that did not come with the original unit definitely don’t work as well as the originals. They don’t fit the unit as well and sometimes I prick my finger and no blood comes at all.

  19. I get a cloud connect error and cannot sync any of my data.

  20. I can’t get the blood drop to show on my screen so I can test

  21. I have wasted 3 strips each of blood glucose and ketones. Once I take the measures, it does not show my GKI on the meter

  22. Hi, im getting a warning triángle And wrong readings. How do o fix it?
    Thanks

  23. I have a keto mojo gk+. Been using it for about 3 weeks. I get error code E11. I changed to batteries and still get code E11. Double checked the batteries and they are good!

  24. Error code 2 with reference device with code

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