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Error Codes For the GKI Meter, what they mean and how can I fix them

  • Last updated September 4, 2019

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14 responses to “Error Codes For the GKI Meter, what they mean and how can I fix them”

  1. Mine is flashing e-f which is not an option for error code

  2. i have set up the meter but there is no blood drop showing or blinking ? please assist on clarifying what i am doing wrong

  3. I can’t log in to my account. WhenI try to reset my password it says that there is no account with my email. Was my account deleted?

    My meter won’t read either type of test strip. I keep getting E2 and EU error codes and I can’t clear Tham.

  4. From yesterday, the Keto Mojo app in my iphone wouldn’t sync with my Keto Mojo meter (Lastest European version, bought early 2021). Today, it did sync this mornings reading, however, all my glucose and ketone readings saved from the beginning of this year no longer appear in the app. I can only see my GKI …. Could you please help with this ? I’d like to retrieve all my readings from when I first started using the meter (Feb. 2021).
    Thanks for contacting me back please.
    Regards,
    Maria José

  5. Code E 411. I get this code sometimes as many as 12 times before the meter will accept the glucose strip. What is the problem?

  6. I am getting an “E11” message the first time I insert the brown glucose test strip into my new GK+ Meter. This did not happen with the last batch I had. If I pull it out and reinsert it, it usually goes away. What dies this mean?
    Also, my bg readings seem higher than they should? What is the margin of error?

  7. I’m traveling so I don’t have user guide what is E11

  8. What does error code E11 mean? How do I fix it? It does not show up on your website in the list of different error codes.

    Thank you
    John M

  9. I am constantly getting a code E11 when I insert a strip for testing. I have to remove the strip and then reinsert the strip to clear the code. Why is this happening?

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