U.S. Orders and Shipping
- Last updated January 28, 2019
Has my order been processed?
Once your order is placed, you’ll receive an email order confirmation. If you don’t receive an email, please check your spam/junk folder or log into your account here to check your order status.
How do I edit my shipping information?
Don’t worry! We’ll help.
If your order has not yet gone out for shipping:
Log into your account here or navigate to our homepage at keto-mojo.com, where you can log in at the top right hand of the page. Once you log in, you can edit your shipping address. If you are unable to edit your shipping address, please contact us at Customer Support.
If your order has already gone to shipping:
Contact us at Customer Support and we’ll figure out how best to help.
Wrong billing address
If you accidentally used the wrong billing address when you ordered, but you have received an order confirmation email that means your payment went through and everything should be fine. (Typically, the concern with the wrong billing address is that the payment may be declined.)
For the security of our customers, we are unable to change the billing address on an order once it has been processed. However, if you have an account, you can log in here and update your billing address so it’s correct for future purchases.
How do I cancel my order?
If your order has not been sent to our shipping department, you can log into your account here or navigate to our homepage, where you’ll find the login tab at the top right hand of the page. Once you log into your account, you can edit or cancel your order.
If your order has shipped and you still want to cancel, contact Customer Support with your order number.
Missing or wrong product
Please check your order confirmation to verify the product that was ordered. If indeed the product is wrong or missing, please contact our Customer Support. We will need your order number and the item that is missing or wrong.
Adding or removing items from your order.
Once the order has been placed, our cart does not have a way to edit your order.
Here are your options for adding additional items.
- Go to your account, click on the edit button, this will cancel your existing order, while automatically populating your cart with everything that you originally ordered. You can then add or subtract items as you require.
- You can process a new order.
- If you would like to have the order ship together, please contact Customer Support
How can I track my order?
Getting a Keto-Mojo delivery IS exciting, so we don’t blame you for wanting to know where your order is!
Luckily, we keep you informed throughout the shipping process: When your order ships, we’ll send you an email notification. Once you get that, you can log into your account here, click on the order that you want to track and see the tracking information listed.
Shipping info and cost
We work hard to pass savings onto you, so all orders over $34 are free, and anything under $34 has a standard shipping rate of $5.99.
We usually ship all orders the following business day. Average shipping time is within 2 to 5 business days. We ask that you give our free shipping at least 7 business days to arrive before it is considered lost.
All orders must be placed before 5 am PST for same day shipping. Otherwise the order will ship out the following business day. All orders are shipped Monday – Friday, except federal holidays.
Free Shipping and Standard Shipping : Packages are shipped via DHL to the United States Post Office for delivery.
- Ground shipping: Rates listed at check out. The shipping time listed is the estimated time for the package to arrive. Ground shipping times are not guaranteed.
How quickly you receive your Keto-Mojo order is up to you. If you place your order by 5 am PST, you can schedule to receive your order the next day or 2nd day.
Expedited Shipping Options: Not available in all areas.
- Free shipping is via DHL and USPS- Shipping time is typically 3-5 Business days
- Fedex or UPS, – Not available in all areas.
- 2nd Day Air $25 – 2 business days. (no Saturday, Sunday, or holiday delivery)
- Overnight $35 – Overnight Standard Delivery is available Monday through Friday (no Saturday, Sunday, or holiday delivery)
- Priority Overnight Delivery – Please contact Customer Support to find out if this option is available to you.
NOTE: All expedited orders must be placed before 5 am PST; otherwise, your order will ship the following business day. If the shipping method is not available in your area we will notify you via email or phone once our shipper has confirmed the shipping options.
If you require Saturday Delivery, please contact our Customer Support for additional options. Some services may not be available to your area. If we can not deliver your package in the time requested, we will email you for additional shipping options.
Do you ship outside of the U.S.?
We ship to the following Countries:
Austria, Belgium, Croatia, Czech Republic, Estonia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom
Please visit our EU Store. For all other countries please contact customer support.
Orders placed on Amazon’s website with fulfillment by Amazon are processed and shipped by Amazon. We do not have access to any shipping information for these orders. Please contact Amazon directly for all information regarding shipping, delivery, and non-received orders.
We’d love to be more helpful, but Amazon doesn’t share shipping and delivery information with us. If you purchase through them, they require that you, as the buyer, contact them directly. You can do so through their shipping/tracking help page.
The good news is that if you order through us at keto-mojo.com, we can help you from start to finish!
I did not get my package! The tracking info says it was delivered to the front porch or door, but it is not here. I cannot find it anywhere. Help! I’m out of testing supplies!
When will you add shipping to Canada?
I’m trying to place a order but it want show anything past the box that says ORDER NOTES . I’ve tried on a computer and 2 cell phones . It’s like the screen freezes up and want move
Do you ship to Canada?
How can I get a bill to submit to FSA?
Ordered before I ran out, but has not arrived yet, not easy to do.
How about a frequent receipt that isn’t a web page or an email. A good old fashioned PDF would be nice.
Disappointed that you don’t ship to Canada.
I want to purchase a Ketomojo GK blood glucose and Ketone meter. I live in Canada and that shipping option is not available. When I go to Amazon and search for the specific name (listed above) everything BUT what I want is listed. Is there another way I may make this purchase
I still have not received my order!Order #363313 was supposed to have been received on 2/17!!!!
I order kept complete joint tablets on the 6/1/22 and haven’t received them yet. Can someone please assist me in this. My order I’d is #keto58H2
I receive my all of my medical needs for prescriptions and testing supplies, through a doctor’s prescription. Can you fill a prescription for your KETO MOJO strips? If so, do you have a fax number?
Have you ever considered writing an ebook or guest authoring on other
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I was looking for shipping information to Canada, but from what I can see, Canada is a no-ship area.
need to edit credit card information
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it has been seven days since ordering and I have no info as to being shipped or when i can expect it. please advise.
wow your lack of customer service, though…can i talk to someone please? where is my order?
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Do you ship to Canada?
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I have signed up to beginner’s guide as it was part of the purchase through Amazon, but I haven’t received an email with the link.
I need to know how to order the Keto Mojo testing strips. I do not see them anywhere on your website.
You did not answer the question. Just ramble on about what you can do.
I just want a list of items that I ordered in March of this year. I can’t believe my PayPal statement says that I owe $239.82 and an additional cost of $39.95 on the same day. Was there any hidden fees? I would appreciate a response to my concerns. Thankyou…R.M.L., Scranton, Pennsylvania email address is email@example.com
Talk to a human either live or chat.
How to ship to Canada?
Only electronic information was sent to shipping partner any idea when physical items will ship would be nice order 295787
I am unable to find a way to track my order that I have not received. The website just takes me around in circles. No help.
I ordered my first time on March st
Tomorrow will be a month??? Any info would be appreciated.
I am trading in my original meter. I received the new one 3 /27 but there wasn’t a return envelope. How should I handle this?
Is shipping to Canada available ?
Why is it taking so long to fulfill my order suppose to be 3 to 5 days?
I received an email yesterday stating that I should have received my delivery or will be receiving it soon. When I followed your directions to check to see where I was oil the delivery process, all it says about my order is that it has been fulfilled. Nothing about when I will receive the delivery nor if it was delivered ( it has not been). So perhaps you can improve your website with appropriate tracking of the shipment.
I order from the website but paid by my Amazon account but I’m not sure when my delivery is scheduled to be can someone please help me and let me know when I should expect my package.
Do you not ship to Canada? We are your ally and neighbour…you ship to Estonia for crying out loud.
I have a State Tax exemption form for a state in US. I would like to order a kit and use this form for State Tax Exemption. Please advise. I have asked numerous times and your company has not responded accordingly to my request. Please advise.
Order #257301 shows status as “unfulfilled”. Do you need data from me in order to fulfill the order? Thanks much.
Shipping to Canada??
What is the shipping cost to Canada ?
Have not received
Order No. #251483
Hello, I just got my new Meter and I am supposed to send back the old one. The packing slip says there’ s a label to send it back but there isn’t one. How do I get it back to you?
I was attempting to order test strips and the military discount code mil-256ef0b1e I entered wasn’t accepted ?
Why am I being charged $9.95 shipping fee when it clearly states on your website that shipping is free for orders over $34? . I have the upgrade to the GK+ meter in my cart which is $55, but when I check out, I have been charged a shipping fee. Please respond. I would like this upgrade but I am not paying shipping costs.
My order was not delivered. The USPS tracking information said that the address or zip code on the label may have been wrong. The address on file for my account is definitely correct. USPS says that my order was forwarded to a different address??
It’s not clear from the above when my order will ship. Is it the “usual” next business day or the “typical” 3-5 business days? I am guessing the latter as it has been two days, and my order has not shipped.
I ordered Keto Testing Strips 10/30 and have yet to receive-Can u help please? Order # is #240444
Thanks in advance
I would like to know where my order is… I mean come one 10-1-2020… that’s insane not to have it by now.
I have your older version, and want to just order strips, but as it is being discontinued, I don’t think this is a good idea. Is there any way that you can replace the old model with a newer one, so we can continue to buy just the strips for the new model? Please let me know. My cell 408-893-5609
Do you ship to Canada?
It’s not stating how long current shipping times are taking.
I need to cancel an order and any other pending orders that my CC shows as (2) different pending charges.
I want to be able to use expedited delivery, even if it costs more. AND I want to be able to track the shipment status in process.
hello – I placed an order on August 24th. It arrived in IL on August 27th at 5:42AM with DHL. They still haven’t delivered this package. You would be better off using USPS. They at least get packages delivered in less than 6 days. Not very good service.
My Keto Mojo never came