U.S. Orders and Shipping

  • Last updated January 28, 2019

Order Information

Has my order been processed?

Once your order is placed, you’ll receive an email order confirmation. If you don’t receive an email, please check your spam/junk folder or log into your account here to check your order status.

How do I edit my shipping information?

Don’t worry! We’ll help.

If your order has not yet gone out for shipping:

Log into your account here or navigate to our homepage at keto-mojo.com, where you can log in at the top right hand of the page. Once you log in, you can edit your shipping address.  If you are unable to edit your shipping address, please contact us at Customer Support.

If your order has already gone to shipping:

Contact us at Customer Support and we’ll figure out how best to help.

Wrong billing address

If you accidentally used the wrong billing address when you ordered, but you have received an order confirmation email that means your payment went through and everything should be fine. (Typically, the concern with the wrong billing address is that the payment may be declined.)

For the security of our customers, we are unable to change the billing address on an order once it has been processed. However, if you have an account, you can log in here and update your billing address so it’s correct for future purchases.

How do I cancel my order?

If your order has not been sent to our shipping department, you can log into your account here or navigate to our homepage, where you’ll find the login tab at the top right hand of the page. Once you log into your account, you can edit or cancel your order.

If your order has shipped and you still want to cancel, contact Customer Support with your order number.

Missing or wrong product

Please check your order confirmation to verify the product that was ordered. If indeed the product is wrong or missing, please contact our Customer Support.  We will need your order number and the item that is missing or wrong.

Adding or removing items from your order.

Once the order has been placed, our cart does not have a way to edit your order.

Here are your options for adding additional items.

  • Go to your account, click on the edit button, this will cancel your existing order, while automatically populating your cart with everything that you originally ordered. You can then add or subtract items as you require.
  • You can process a new order.
  • If you would like to have the order ship together, please contact Customer Support

How can I track my order?

Getting a Keto-Mojo delivery IS exciting, so we don’t blame you for wanting to know where your order is!

Luckily, we keep you informed throughout the shipping process: When your order ships, we’ll send you an email notification. Once you get that, you can log into your account here, click on the order that you want to track and see the tracking information listed.

Shipping Information

Shipping info and cost

We work hard to pass savings onto you, so all orders over $34 are free, and anything under $34 has a standard shipping rate of $5.99.

We usually ship all orders the following business day.  Average shipping time is within 2 to 5 business days.  We ask that you give our free shipping at least 7 business days to arrive before it is considered lost.

All orders must be placed before 5 am PST for same day shipping. Otherwise the order will ship out the following business day. All orders are shipped Monday – Friday, except federal holidays.

Shipping options

Free Shipping and Standard Shipping : Packages are shipped via DHL to the United States Post Office for delivery.

  • Ground shipping: Rates listed at check out. The shipping time listed is the estimated time for the package to arrive. Ground shipping times are not guaranteed.

Expedited shipping

How quickly you receive your Keto-Mojo order is up to you. If you place your order by 5 am PST, you can schedule to receive your order the next day or 2nd day.

Expedited Shipping Options: Not available in all areas.

    • Free shipping is via DHL and USPS- Shipping time is typically 3-5 Business days
    • Fedex or UPS, – Not available in all areas.
    • 2nd Day Air $25 – 2 business days. (no Saturday, Sunday, or holiday delivery)
    • Overnight $35 – Overnight Standard Delivery is available Monday through Friday (no Saturday, Sunday, or holiday delivery)
    • Priority Overnight Delivery – Please contact Customer Support to find out if this option is available to you.

NOTE: All expedited orders must be placed before 5 am PST; otherwise, your order will ship the following business day. If the shipping method is not available in your area we will notify you via email or phone once our shipper has confirmed the shipping options.

If you require Saturday Delivery, please contact our Customer Support for additional options. Some services may not be available to your area. If we can not deliver your package in the time requested, we will email you for additional shipping options.

Do you ship outside of the U.S.?

We ship to the following Countries:

Austria, Belgium, Croatia, Czech Republic, Estonia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Please visit our EU Store. For all other countries please contact customer support.

Amazon Shipping

Orders placed on Amazon’s website with fulfillment by Amazon are processed and shipped by Amazon. We do not have access to any shipping information for these orders. Please contact Amazon directly for all information regarding shipping, delivery, and non-received orders.

We’d love to be more helpful, but Amazon doesn’t share shipping and delivery information with us. If you purchase through them, they require that you, as the buyer, contact them directly. You can do so through their shipping/tracking help page.

The good news is that if you order through us at keto-mojo.com, we can help you from start to finish!

Did we answer your question?

29 responses to “U.S. Orders and Shipping”

  1. hello – I placed an order on August 24th. It arrived in IL on August 27th at 5:42AM with DHL. They still haven’t delivered this package. You would be better off using USPS. They at least get packages delivered in less than 6 days. Not very good service.

  2. I want to be able to use expedited delivery, even if it costs more. AND I want to be able to track the shipment status in process.

  3. I need to cancel an order and any other pending orders that my CC shows as (2) different pending charges.

  4. It’s not stating how long current shipping times are taking.

  5. I have your older version, and want to just order strips, but as it is being discontinued, I don’t think this is a good idea. Is there any way that you can replace the old model with a newer one, so we can continue to buy just the strips for the new model? Please let me know. My cell 408-893-5609

  6. I would like to know where my order is… I mean come one 10-1-2020… that’s insane not to have it by now.

  7. I ordered Keto Testing Strips 10/30 and have yet to receive-Can u help please? Order # is #240444

    Thanks in advance

    Sandra Brim

  8. It’s not clear from the above when my order will ship. Is it the “usual” next business day or the “typical” 3-5 business days? I am guessing the latter as it has been two days, and my order has not shipped.

  9. My order was not delivered. The USPS tracking information said that the address or zip code on the label may have been wrong. The address on file for my account is definitely correct. USPS says that my order was forwarded to a different address??

  10. Why am I being charged $9.95 shipping fee when it clearly states on your website that shipping is free for orders over $34? . I have the upgrade to the GK+ meter in my cart which is $55, but when I check out, I have been charged a shipping fee. Please respond. I would like this upgrade but I am not paying shipping costs.

  11. I was attempting to order test strips and the military discount code mil-256ef0b1e I entered wasn’t accepted ?

  12. Hello, I just got my new Meter and I am supposed to send back the old one. The packing slip says there’ s a label to send it back but there isn’t one. How do I get it back to you?

  13. Order #257301 shows status as “unfulfilled”. Do you need data from me in order to fulfill the order? Thanks much.

  14. I have a State Tax exemption form for a state in US. I would like to order a kit and use this form for State Tax Exemption. Please advise. I have asked numerous times and your company has not responded accordingly to my request. Please advise.

  15. Do you not ship to Canada? We are your ally and neighbour…you ship to Estonia for crying out loud.

  16. I order from the website but paid by my Amazon account but I’m not sure when my delivery is scheduled to be can someone please help me and let me know when I should expect my package.

  17. I received an email yesterday stating that I should have received my delivery or will be receiving it soon. When I followed your directions to check to see where I was oil the delivery process, all it says about my order is that it has been fulfilled. Nothing about when I will receive the delivery nor if it was delivered ( it has not been). So perhaps you can improve your website with appropriate tracking of the shipment.

  18. Why is it taking so long to fulfill my order suppose to be 3 to 5 days?

  19. I am trading in my original meter. I received the new one 3 /27 but there wasn’t a return envelope. How should I handle this?

  20. I ordered my first time on March st
    Tomorrow will be a month??? Any info would be appreciated.
    Thank you
    Darlene

  21. I am unable to find a way to track my order that I have not received. The website just takes me around in circles. No help.

  22. Only electronic information was sent to shipping partner any idea when physical items will ship would be nice order 295787

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