Europe Orders and Shipping

Order Information

IMPORTANT NOTICE: Due to the COVID-19 outbreak and measures imposed by governments around the world, there may be service delays impacting our shipping times. Please allow 5 additional days for orders to process and ship during this outbreak, as well as longer shipping times to many European countries. With the current delays, our average delivery time is running 10-14 days.

Has my order been processed?

Once your order is placed, you’ll receive an email order confirmation. If you don’t receive an email, please check your spam/junk folder or log into your account here to check your order status.

How do I edit my shipping information?

Don’t worry! We’ll help.

If your order has not yet gone out for shipping:

Log into your account here or navigate to our homepage at keto-mojo.com, where you can log in at the top right hand of the page. Once you log in, you can edit your shipping address.  If you are unable to edit your shipping address, please contact us at Customer Support.

If your order has already gone to shipping:

Contact us at Customer Support and we’ll figure out how best to help.

Wrong billing address

If you accidentally used the wrong billing address when you ordered but you have received an order confirmation email that means your payment went through and everything should be fine. (Typically, the concern with the wrong billing address is that the payment may be declined.)

For the security of our customers, we are unable to change the billing address on an order once it has been processed. However, if you have an account, you can log in here and update your billing address so it’s correct for future purchases.

How do I cancel my order?

If your order has not been sent to our shipping department, you can log into your account here or navigate to our homepage, where you’ll find the login tab at the top right hand of the page. Once you log into your account, you can edit or cancel your order.

If your order has shipped and you still want to cancel, contact Customer Support with your order number.

Adding or removing items your order.

Once the order has been placed, our cart does not have a way to edit your order.

Here are your options for adding additional items.

• • Go to your account, click on the edit button, this will cancel your existing order, while automatically populating your cart with everything that you originally ordered. You can then add or subtract items as you require.
  • You can process a new order. If you would like to have the order ship together, please contact Customer Support
  • You can contact Customer Support

Shipping Information

When do orders ship and how long does it take?

Orders are usually shipped within 1-2 business days after the order is placed. Orders placed on Friday, over the weekend, or on holidays are processed for shipping on the next business day and ship within 1-2 days of processing. Once the order is processed, the standard delivery time is 3-8 business days from when the order ships.

Shipping times may vary depending on your location and may be delayed due to customs for Switzerland, Norway, and the United Kingdom.

Where do we ship to?

We provide standard shipping to the following countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, Denmark, Finland, France, Germany, Greece (excluding Cyprus), Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excluding Canary Islands), Sweden, Switzerland, and United Kingdom.

Shipping cost

Please refer to the order checkout page for the shipping cost for your location.

Where do we ship from?

We ship European orders from Amsterdam, Netherlands.

Customs

You are responsible for any customs fees incurred. Orders are dispatched with the value listed on your receipt.

How can you track your order?

Getting a Keto-Mojo delivery is exciting, so we don’t blame you for wanting to know where your order is!

Luckily, we keep you informed throughout the shipping process: When your order ships, we’ll send you an email notification. Once you get that, you can log into your account here, click on the order that you want to track, and see the tracking information listed.

Additional shipping options or Issues

Please contact Customer Support