Error Codes for the GK+ Meter, what they mean and how to fix them

  • Last updated October 1, 2020

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GK+ Error Codes and Fixes

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40 responses to “Error Codes for the GK+ Meter, what they mean and how to fix them”

  1. Why is the testing symbol flashing on my meter without the blood droplet.
    How can I edit the setting? I want to turn off a setting

  2. I am a member of Virta Health for over two years and they provided me with your meter. I’m getting the E11 error message for the second time. I had changed the batteries and all was well until about a week ago. It’s working fine for the glucose reading but I’ve started getting the E11 error message ONLY for the ketone. I have removed the ketone strip and replace it with another glucose strip and works fine. The battery symbol displayed on the meter shows full. Help please. 😥

  3. Finnaly the data I had been in search of. Many thanks in your aid.

  4. I have a keto mojo, which I haven’t used in a while. But wanted to get back on track. I used a total of five glucose strips and each one came back with an EU error. I changed the batteries and still kept getting the same error. Any ideas on what I can do?

    Thank
    Linda

  5. 2 stars
    My relatives always say that I am wasting my time here at web, but I know I am getting familiarity daily by reading thes nice content.

  6. 5 stars
    I’m extremely impressed with your writing skills as well as with the
    layout on your blog. Is this a paid theme or did you modify it yourself?
    Anyway keep up the nice quality writing, it’s rare to see a great blog like this one today.

  7. I am getting an E-2 error each time I insert a strip. I also get it when I insert the calibration stick.

  8. Unexpected error with connection to cloud. How to fix this. I can’t sync my readings

  9. Need advice on errors in turn on start up – my model goes straight to 12H rather than glucose

  10. Hi,
    My test kit is brand new purchased from Amazon. I tried twice with both keto and glucose strips and all 4 times the code E 3 appeared. The strips are dated 10/17/23 and I am sure I did the test correctly. If I can’t get it to read correctly, I am going to send it back. Any suggestions?
    Thank you
    Judy

  11. Hi, I am getting an Error 2 message every time I put in a strip (ketone or glucose). The strips are new. It flashes the error message for a few seconds, then goes away. When the error message goes away, I can test with the strip just fine.

    I am also noticing a lot of inconsistent glucose readings. I have to test with 3 strips each time I test, because sometimes one test will be very different from the other 2. For example, 72, 95, 95 are three readings I get from the same skin prick.

    Thanks for helping me.

  12. The error that I am receiving after replacing batteries is 24H.

  13. I’ve had my new model device for about a year now and have had no issues changing the batteries in the past. However, after a week of attempts, I can not get the E11 code to go away.

  14. My meter will not pair with the app anymore unless I unpair and repair it.

  15. I would like information in your Help System concerning the message from my GK+:

    synchronization problem: unexpected mymojohealth cloud connection synchronization error occurred. Please try again later.

  16. My keto mojo gave me Err11 message. I changed batteries. Still have same message. I can’t check time or date settings as recommended b/c still can only see ERR11.

  17. My E11 error code does not go away with new batteries. I saw something online about using generic batteries but that doesn’t help either. The GK+ is unusable and won’t reset. I’m starting to wonder if this is planned obsolescence but only lasting through the original set of batteries seems a little strange.

  18. Up until.recently I have not been able to use my keto mojo GK +meter keep getting E 3 error, Strips were working before, have not expired , inerted new strips and keep getting same code what can I do

  19. E11 error on display even after replacing with new batteries

  20. I am getting an E2 code that won’t go away. My device is brand newts is the first day I used it.

  21. My meter has the E-2 code and I tried different strips and even the control strip and they all had the E-2 error.

  22. I’m unable to get screen to change from a flashing m. It seems to go thru memory of past tests but am unable to clear to test currently.

  23. My keto mojo gk+ will not turn on. The screen flashed 24h once. What does this mean? I changed batteries two weeks ago. Thanks.
    Nikki

  24. Code stick reads good but keto mojo reads e – c code for blood. Not on error code list working…

  25. I keep getting E3 error messages when I insert a new test strip – gluc or ket. What should I do?

  26. I accidentally stuck the blood end of the test strip into the meter. Now my meter tells me E2, that all my test strips are contaminated. How do I clean the meter so that it is usable again?

  27. E11 does not go away when the batteries are changed. I tried 3 different brands.

  28. I replaced the batteries. The unit has light and when I insert either a glucose or keto strip I still get the E11 message. Also the replacement needles that did not come with the original unit definitely don’t work as well as the originals. They don’t fit the unit as well and sometimes I prick my finger and no blood comes at all.

  29. I get a cloud connect error and cannot sync any of my data.

  30. I can’t get the blood drop to show on my screen so I can test

  31. I have wasted 3 strips each of blood glucose and ketones. Once I take the measures, it does not show my GKI on the meter

  32. Hi, im getting a warning triángle And wrong readings. How do o fix it?
    Thanks

  33. I have a keto mojo gk+. Been using it for about 3 weeks. I get error code E11. I changed to batteries and still get code E11. Double checked the batteries and they are good!

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