Android: Troubleshooting Sync Issues

  • Last updated March 15, 2019

Depending on your Android device and operating system version you may experience some issues.

Please review the following troubleshooting steps and contact Keto-Mojo customer support if necessary.

Are you running the latest version of the Keto-Mojo Classic app:

Please download the latest version of the app from the Google Play store here before contacting support.

Are you running Android version 6.0 or higher?

Is ‘Location’ permission enabled for the Keto-Mojo app?

The Keto-Mojo app needs this permission enabled in order to access Bluetooth on your device. Please verify the app has this permission here.

Why does Keto-Mojo need my Location enabled?

Keto-Mojo does not track customer location in any way. By turning Locations Setting ON, you inform the app that the meter is nearby and the app can communicate with the meter. Keto-Mojo cannot determine the geo-location of that meter or the phone. Why are you required to turn Location Services ON? When Bluetooth is ON, it is actually technically possible for a third party to track someone’s location. Therefore, Google determined that by having the user turn Location Setting ON, or opting in, the user would be fully aware and knowledgeable of the potential of a third-party ability to identify their Bluetooth signal. This has been mandated to all app developers using Bluetooth. To reiterate, we are not able to track your location.

Force-quit the Keto-Mojo app:

Delete and re-install the app

We will be publishing new releases regularly. It may be necessary to delete the app completely, download the latest build, and re-sync your device.

It is important to remember to perform a full data backup before removing and reinstalling the app (see instructions below). You will lose your data that is not stored on the meter if the backup is not performed.

How to perform a data backup

  1. Make sure to download the free Keto-Mojo Classic App if you have not already done so.
  2. Sync your meter to the Keto-Mojo Classic App.
  3. Save your data in the App Settings. You can locate this cogwheel in the upper right-hand corner.
  4. Sign up for MyMojoHealth Cloud.
  5. This will successfully store all your readings on the free HIPAA-compliant cloud server.

 

 

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63 responses to “Android: Troubleshooting Sync Issues”

  1. I have followed all of the instructions here, deleted and reinstalled the app, and it still won’t sync with my device. It looks like it’s syncing, the app says “0s remaining”, I keep the app open and the device on, and nothing further happens.

  2. It would be better if the instructions would show me how to correct the problem.

  3. I have tried all these steps and it will not synch to my phone. Latest SW download on my phone.
    Received the device yesterday, no issues synching yesterday, this morning it will not synchronization. I have pulled out the batteries, uninstalled the app and installed (location permission on), connected to family wifi (no issues). Why is is not working now?

  4. My keto mojo is still not syncing to my samsung galaxy note 20 5g phone. I’m running the latest version of the keto mojo classic app and I’ve deleted and re-installed it. My Android version is higher that 6.0, it’s 11.0. Location permission is enabled for the app.

  5. It says the app is not compatible with my meter.
    I have used for years and stopped and now using it again. The meter works great.

  6. Mymojohealth is the app that can not find my device

  7. I have a Moto 6, running Android 9. The app synced to my new K-M GK+ fine a few days ago. I wanted to add data from my older Keto-Mojo, so I bought the bluetooth connected, uploaded the data, then removed the connector from the old device. Then I tried to sync my K-M GK+, but it won’t connect to my phone. I’ve followed the instructions above, including deleting and reinstalling the app. The error message I get is: “couldn’t pair with keto-mojo GK+ because of an incorrect pin or passkey”.

  8. The app doesn’t work with the new meter as the feedback indicates. Following the procedures is an “exercise”. It just sits there displaying:
    Link with Keto-Mojo
    Keto-Mojo gK+ Meter. (So it sees the meter)
    The circle spins forever while the meter times out. I’m using Android 8.1 International on a Galaxy Note 9 on Verizon. I turned on both permissions for the app. It doesn’t work on your new meter. and the Classic version is all that you have available.

  9. Will not update readings from the GK+ meter to my phone via bluetooth (will not sync). When I start the sync, it says Searching for device” once I turn on the GK+ it goes to the next step: it has a little bluetooth symbol listed next to “Keto-Mojo GK= Meter”. But it never updates. And I do have data in the meter

  10. This didn’t help. not sure what other feedback you need. You guys did something to the last update that rendered the synch function useless, at least for me.

  11. I’ve done all this twice and still no luck. Does it need to be paired?

  12. Keto Mojo meter still won’t sync. Had not had any problem with it until today.

  13. A solution that actually works. My meter STILL will no longer sync with my phone.

  14. Suddenly my device won’t sync. deintstalled, reintalled. Nothing.
    Now what???

  15. Keto Mojo will not sync with cell phone. It previously worked.
    Followed all of your instructions and cell phone settings.
    It still will not sync.

  16. app stopped syncing with monitor. samsung galaxy note 9. bluetooth light flashing. android 10. was working fine a few days ago.

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  25. Not syncing and trying to figure out how to get that blue light on the meter to say it’s findable

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  29. Ik kan mijn readings niet lezen op keto mojo

  30. My app is opening to the aqua screen but not telling me any of my readings, or doing anything at all. My Android is updated to 9 and and Location is on. BTW it was working for a couple of days and then it stopped.

  31. Followed all instructions and it still won’t sync

  32. My device does not sync as supposed. It does however work with a full sync. But this unfortunately resets the remaining strips under the supplied tab.

    I already tried to uninstall and reinstall the app. There was a visual improvement in the syncing process screen, the progress bar now is not getting stuck anymore. But unfortunately it still doesn’t sync normally.

    What can I do?

  33. Cannot connect and paid the machine. Constant cycle with no sync.

  34. Could not find device, how do you put it in bluetooth mode

  35. Ik checken every suggestion but my device still isnt syncing with my phone. Please help me

  36. I need to know how to make the meter reactivate its Bluetooth transmission. Everything’s working on my phone but I’m trying to go back and download my reading so I can start my new keto mojo unit that I just got. But I cannot make it turn on the Bluetooth so I can back up everything.

  37. I have the GKI meter and am unable to get it to sync with either of my android devices.
    The bluetooth app on the phone can see it but I can’t pair it or sync with it in the app.
    I have tried the various troubleshooting steps like making sure the app has the necessary permissions.

  38. GPS is really weird. Just read is twice guys, seriously?

  39. I would like to recycle my classic meter but the app will not sync to save my readings. Please advise.

  40. Tried pairing my phone with the device but it’s not happening. I have gone through all the steps in the user manual, and instructions from the team. I’ve enabled all the necessary settings i.e. location, storage, Bluetooth etc, deleted and reinstalled the app, switched the phone off and on again. nothing is working.

  41. I cannot sync my keto-mojo starting this morning, I’ve tried the suggestion on your webste and nothing. my phone app says connection error.

  42. I got my Bluetooth reader yesterday, it uploaded two readings to my phone yestaerday and two today and will not upload the third reading.

  43. Bluetooth sync is not working, although I followed all the steps above.

  44. keto mojo stops every time, rapport send to MI,
    please help me.

  45. The app isn’t finding my device and there are no literal step by step instructions for syncing it to the device. This didn’t help

  46. Despite running all of these steps, it seems to get stuck on “searching for device” (While the blue light is blinking)

  47. Hello, i did everything said in this article but i cant sync anymore …

  48. I have a phone that is compatible (Android version 7.0) but can’t download app from googleplay because googleplay says my phone is not compatible?

  49. This article is from March 2019. It is September 2020. The screenshots are out of date as well. Please update this information. It was not helpful to me. I still cannot sync my device to my phone.

  50. Sometimes it syncs, sometimes it will not
    I have uninstalled and reinstalled the app several times.

  51. Hi! I have a Keto-Mojo device with bluetooth, and the app for Android is getting stuck on Sync. I have Android 10 and the app itself has location permissions. I have forced stop, uninstalled and reset my phone and unfortunately still a syncing issue. Can you help?

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