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  • MyMojoHealth App – Troubleshooting for Users

MyMojoHealth App – Troubleshooting for Users

  • Last updated August 13, 2025
If you are having trouble syncing your meter with the MyMojoHealth App, follow the steps below and provide the requested details so our support team can help resolve the issue quickly.

Step 1 – Gather the Following Information
Please email Customer Support at support@keto-mojo.com with the following details:

  • Email address associated with your MyMojoHealth account (the one used to log in on the app)
  • Device type and model (e.g., iPhone 14 Pro, Samsung Galaxy S22)
  • Test strip status – Was the test strip still in the meter during syncing? (Leaving it in can cause errors)
  • Syncing setup – Confirm that:
    • The MyMojoHealth app is open
    • Bluetooth is turned on
    • The meter is powered on
  • App version – Found under Settings > About in the app
  • Screenshots – Attach screenshots of any error messages or issues you are seeing
Step 2 – Send Us Debug Data
Sending debug data helps us diagnose the problem.
  1. Open the app and go to Settings > Visit Help Center
  2. Enable Debug Mode (toggle switch to the right)
  3. Restart the app by closing it completely and reopening it
  4. Tap Sync in the app
  5. Go to Settings > Get Help and tap Send App Information
  6. When prompted, tap SEND to send debug data
  7. Return to Debug Mode settings and turn it off
Step 3 – Try a Quick Fix
Uninstalling and reinstalling the app to the latest version can often resolve syncing or functionality problems.
Before reinstalling:
  • Log into your MyMojoHealth account via a web browser to confirm your data is backed up and safely stored
Step 4 – If the Problem Persists
If reinstalling does not fix the issue:
Support Commitment
Once we have received your email with the information, our team will investigate and provide a solution as quickly as possible.

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