Europe Orders and Shipping

Order Information

Has my order been processed?

Once your order is placed, you’ll receive an email order confirmation. If you don’t receive an email, please check your spam/junk folder or log into your account here to check your order status.

Please contact our Customer Support team for the following issues and have your order number available:

• • Order edits; adding or removing products from an existing order
  • Canceling an order 

Wrong billing address

If you accidentally used the wrong billing address when you ordered but you have received an order confirmation email that means your payment went through and everything should be fine. (Typically, the concern with the wrong billing address is that the payment may be declined.)

For the security of our customers, we are unable to change the billing address on an order once it has been processed. However, if you have an account, you can log in here and update your billing address so it’s correct for future purchases.

Shipping Information

When do orders ship and how long does it take?

Orders are usually shipped within 1-3  business days after the order is placed. Orders placed on Friday, over the weekend, or on holidays are processed for shipping on the next business day and ship within 1-3 days of processing. Once the order is processed, the standard delivery time is 3-8 business days from when the order ships.

Shipping times may vary depending on your location and may be delayed due to customs for Switzerland and Norway.

Where do we ship to?

We provide standard shipping to the following countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, Denmark, Finland, France, Germany, Greece (excluding Cyprus), Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excluding Canary Islands), Sweden, Switzerland, and United Kingdom.

Shipping cost

Please refer to the order checkout page for the shipping cost for your location.

Where do we ship from?

• • We ship European orders from Amsterdam, Netherlands.
  • We ship United Kingdom orders from Bristol, UK

Customs

You are responsible for any customs fees incurred. Orders are dispatched with the value listed on your receipt.

How can you track your order?

Getting a Keto-Mojo delivery is exciting, so we don’t blame you for wanting to know where your order is!

Luckily, we keep you informed throughout the shipping process: When your order ships, we’ll send you an email notification. Once you get that, you can log into your account here, click on the order that you want to track, and see the tracking information listed.

Additional shipping options or Issues

Please contact Customer Support