Canada Returns, Exchanges, and Warranty Information

Return Policy

If you purchase products from Keto-Mojo.com, we will refund all unopened boxes in the same condition that you received them within 14 days of delivery.

*Products must be sealed in the original packaging. Refunds do not include shipping costs and we will deduct for restocking fees.

How to Initiate a Return

Please contact customer support and include your name, order number, and a photo of the unopened products.

We are only able to accept returns and provide refunds for those orders placed on the Keto-Mojo website.

• Keto-Mojo will provide you with a return authorization and shipping instructions.
• You are responsible for return shipping costs unless the product is deemed defective. See more information below regarding defective or damaged products.
• We will notify you via email once your return is received.
• You will be responsible for the cost of shipping the returned product and will be refunded only for the product cost unless the product is determined to be defective.
• We cannot be responsible for parcels that fail to reach us, so please make sure you obtain proof of postage.

IMPORTANT: All returns must have a return authorization number provided by Keto-Mojo. No returns will be accepted without a Keto-Mojo issued return authorization number. The return address will be provided at the same time the return authorization is issued.

When will I receive my refund?

Refunds will be given after the products have been returned and inspected. If returns are opened or have been tampered with, we will not issue a refund. We cannot accept returned products that have been opened or the factory seal has been broken.

*Important: All returns must have a return authorization number provided by Keto-Mojo. No returns will be accepted without a Keto-Mojo issued return authorization number. The return address will be provided at the same time the return authorization is issued. 

Items not eligible for return:

• • Gift cards
  • Downloadable software products
  • Products sold on subscription through authorized resellers:

Keto-Mojo does not offer subscription based ordering, although some authorized resellers of Keto-Mojo do.  We cannot cancel subscription orders or return merchandise that has been ordered on subscription from these authorized resellers.  Please contact the company you set up the subscription with.

Refunds

• • If your return is approved, your refund will be processed, and a credit will automatically be applied to the original payment method.
  • If the product is found defective, we refund the full amount of your order, including any shipping charges.
  • If the product is not defective and unopened, we refund the cost of the order less any shipping charges.
  • It may take up to 5 business days for your credit to appear in your account.

Note:  A refund can only be sent to the original payment method. If you no longer have access to the payment method that was used to place the order, please contact the bank or agency for the original payment method to claim the funds after the refund is sent.

Note: your shipment must include your return authorization

• • Keto-Mojo will cover the cost of return and replacement shipping for all defective products.
  • For all other returns or exchanges, the customer is responsible for paying return shipping .
  • If you receive a refund or gift credit for non-defective items, the original shipping costs will be deducted from the refund.
  • If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item otherwise.

Warranty

Keto-Mojo warrants that the Keto Mojo meter you purchase from us will substantially conform to its product specifications, and we back that with a lifetime warranty for customers within the United States.

Our warranty extends to the original purchaser only and the meter must be registered here prior to any repair or replacement.

Our warranty extends to the original purchaser only and the meter must be registered prior to any replacement. You may register your meter here or by logging into your account here and then clicking on “registration”.

• • Keto-Mojo will replace a defective product without charge.
  • We require a video to determine if the product is defective.
  • If you can provide a photo or video, you will not be required to return the product if it is deemed defective.
  • If you can not supply us with a video or photo, you will need to ship the product back to us for inspection. You will be required to cover the cost of the shipping. If we find the product to be defective, we will refund your shipping costs.
  • For damaged product through no fault of Keto-Mojo or product used not in accordance with its specifications, the customer will be responsible for any replacement costs.

For warranty claims, please contact our customer support to initiate a return authorization.  Have your order number readily available.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Defective or Damaged Product

If the product arrives to you defective or damaged please contact our customer support.

We will ask you to provide either pictures or video of the product to establish if the product is faulty.

• • Keto-Mojo will cover the return and replacement shipping cost for all defective products.
  • You will receive a replacement refund or gift credit for defective/damaged items (to be determined by Keto-Mojo).
  • We recommend using a traceable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item otherwise.

You Entered the Wrong Address

• • If your order was placed with an incorrect address, please contact customer supportas soon as possible.  This is important because once the order has shipped, we are not able to change the shipping address.
  • Once the order has shipped, we can either reship the product (you will be responsible for another shipping charge) or we can refund you for the product less the original shipping cost.

Cancellations

• • You may cancel an order at any time before the product is shipped; we will confirm your cancellation in an email and refund any funds already paid.
  • To cancel your order, please log into your account here. If your order has already been processed, you may contact customer supportwith a request to cancel or return your product. Please have your order number readily available.

Gift Items

• • If the item was marked as a gift when purchased and shipped directly to you, you may return the item in accordance with the policy above and you will receive a gift credit for the value of your return, less any shipping charges incurred. We can look up the order by either shipping or billing address.