fbpx

Bilingual Customer Support Representative

Job Description

This position requires strong customer service knowledge, organizational, deductive-reasoning and diplomacy skills. We are looking for a self-starter, people-friendly, detail-oriented individual with a strong practical understanding of the Ketogenic Lifestyle.

Language: Fluent in English and Spanish
Location: This position works remotely from a home office approximately 5 days a week, ideally in the Eastern or Atlantic Time Zone.
Optimal Schedule: Saturday, Sunday, Monday, Tuesday & Wednesday 8 am – 5pm AST
Salary: Contracted Hourly

Some flexibility in hours based on company needs is highly desired.

Responsibilities

  • Create and maintain all aspects of customer account operations, including placing, editing, and tracking orders and any returns
  • Resolve customer issues via chat, email, phone, or social media channels
  • Work to find resolutions that are satisfactory to both the client and the company
  • Troubleshoot product and information issues
  • Utilize creative problem resolution tactics
  • Ensure all client concerns are addressed in a timely and professional manner
  • Demonstrate empathy, understanding and warmth in dealing with customer’s concerns and questions
  • Assess and effectively prioritize the needs of the customer so that you can give educated product recommendations
  • Exceed every customer’s expectations, we aim for 5 star reviews from all of our customers
  • Work autonomously, multi-task as well as be a solid team player
  • Coordinate with the Marketing and Business Operations Teams
  • Participate in the weekly Wednesday Zoom (teleconference) team meeting

Experience & Qualifications

  • College degree preferred
  • 2+ years customer service experience
  • Bilingual in Spanish is required
  • Strong written and verbal skills in both English and Spanish
  • Proven ability to create and maintain professional relationships with clients
  • Exceptional problem-solving/trouble shooting and listening skills
  • Complete understanding of the process of ketosis and blood ketones and glucose
  • Practical knowledge of testing with a ketone and glucose meter
  • Expert knowledge of the Keto-Mojo meter system
  • Excellent Communication skills
  • Able to self-prioritize and multi-task while also having attention to detail
  • Willingness to thrive in a fast-paced environment
  • Living a keto lifestyle is not a requirement but is preferred
  • Computer knowledge: Mac or PC, Microsoft Suite
  • Knowledge of the following Platforms is helpful:
    • Customer Support: Gorgias and Air Call
    • Sales: Shopify, Amazon, eBay
    • Social Media: Facebook, Instagram, Twitter
    • Team Communication: Slack, monday.com, Zoom
  • Strong internet connection

Attributes & Values

  • Resourceful: As a startup, we all wear many hats.  What we don’t know, we figure out.  We’re creative problem solvers.
  • Collaborative: We may not work together in one office but we work closely together to achieve our goals. Mutual respect, collaboration and communication are important.
  • Fun: We’re serious about what we do but we don’t take ourselves too seriously. It’s important to have a good work/life balance.
  • Patient Listener: It’s important that we listen and give the customer the opportunity to fully express their needs. We need to ensure that they are completely satisfied before closing out with them.
Submit your resume
cta-booklet

Not on our mailing list?
Sign up and get 3 Easy, Gourmet Keto-Mojo Dinner Recipes!

At Keto-Mojo, we believe in sharing—sharing important keto community news, science and studies, great keto recipes, products we love, and profiles of people that inspire us.

Join our community now and get 3 exclusive recipes not found on our website.

Show Buttons
Hide Buttons
X