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    Android: Min Keto-Mojo meter synkroniseres ikke

    • Last updated marts 15, 2019

    Depending on your Android device and operating system version you may experience some issues.

    Please review the following troubleshooting steps and contact Keto-Mojo kunde support if necessary.

    Are you running the latest version of the Keto-Mojo Classic app:

    Download den nyeste version af appen fra Google Play-butikken her før du kontakter support.

    Are you running Android version 6.0 or higher?

    Is ‘Location’ permission enabled for the Keto-Mojo app?

    The Keto-Mojo app needs this permission enabled in order to access Bluetooth on your device. Please verify the app has this permission here.

    Why does Keto-Mojo need my Location enabled?

    Keto-Mojo does not track customer location in any way. By turning Locations Setting On, you inform the app that the meter is nearby and the app can communicate with the meter. Keto-Mojo cannot determine the geo-location of that meter or the phone. Why are you required to turn Location Services ON? When Bluetooth is ON, it is actually technically possible for a third party to track someone’s location. Therefore, Google determined that by having the user turn Location Setting ON, or opting in, the user would be fully aware and knowledgeable of the potential of a third party ability to identify their Bluetooth signal. This has been mandated to all app developers using Bluetooth. To reiterate, we are not able to track your location.

    Turn Data Permissions On  

    Turning data permissions on allows the app read and write your data to your phone. Why is this important? Because when you review your readings, they exist in the application memory for speed, but are also written to the “hard drive” on the phone so that when you close the application, the phone can free up the application memory for other applications. When you then open up the app again, it reads the readings from the hard drive into the application memory so you can view them.

    1. On your Android device, open the Settings app
    2. Tap Apps & notifications
    3. Tap the Keto-Mojo to update
    4. Tap Permissions
    5. Choose data storage permission and accept

    Force-quit the Keto-Mojo app:

    Delete and re-install

    We will be publishing new releases regularly. It may be necessary to delete the app completely, download the latest build and re-sync your device.

     

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